FAQs

General

 

1. What is Star Reward?

   • Star Reward is a platform that helps you save money by allowing you to earn and use Star Rewards points for purchases. We also assist businesses in attracting more customers by offering free items as incentives.

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2. How does Star Reward work?

   • You earn Star Rewards points by shopping at participating businesses. You can redeem these points for discounts or free items on our site. Businesses use our platform to offer these rewards to encourage customer loyalty.

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3. Is Star Reward available in my area?

• At the moment, we are servicing California and expanding our network continuously. Check our website for a list of participating businesses or visit the “Star Points Locations” tab on the site menu bar to see if there are options near you. Additionally, you can referral a store or business near you and earn an extra 500 points.

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1. How do I sign up for Star Reward?

• You can sign up for Star Reward by creating an account on our website. Simply click on the "Loyalty" tab on the site menu, then select "Become a Member," provide your details, and start earning points on your purchases.

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1. Is there a fee to join Star Reward?

• No, joining Star Reward is completely free for individuals. There are no hidden fees or charges. However, if you are a business owner looking to promote and grow your business, we offer the first three customer receipts at no cost. Additionally, there is no upfront fee; you only pay after customers have made a purchase and submitted their receipts to us.

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Earning Points

 

1. How do I earn Star Rewards points?

   • You earn points by making purchases at participating businesses on our site. Points are typically awarded based on 10% to 20% the amount spent and every $1 equal to 100 star points.

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2. Can I earn points from online purchases?

   • Yes, you can earn points from online purchases or at participating businesses from our site.

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3. How do I know how many points I've earned?

   • You can check your points balance by logging into your account on our website or through our mobile app. At the moment we have only android app.

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Do points expire?

• Yes, points expire if you are inactive for more than 90 days. To keep your points active, you need to participate by submitting receipts from businesses listed on our site or making a purchase through our site.

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Can I earn points at all participating businesses?

• Points are earned only from purchases made through our site or at businesses that are part of our network. Check our website or app for a list of participating locations.

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Redeeming Points

 

1. How do I redeem my Star Rewards points?

   • You can redeem your points for discounts or free items at our online shop. Simply enter your points at checkout. 

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    2.  Can I use points for any products?

• Yes, you can redeem points for all products listed in our shop.

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    3.. Can I combine Star Rewards points with other promotions or discounts?

• Yes, you may combine Star Rewards points with other promotions or discounts.

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  • 4.​ What should I do if my points aren’t being accepted?

    • If you encounter issues, contact our customer support for assistance.

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    • ​5. Can I transfer my points to someone else?

      • Currently, points are non-transferable and can only be used by the account holder.

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    6. Can I earn points by referring friends or family?

• Yes, sharing is caring! You and your referred friend can each earn an extra 100 points when they sign up and start using Star Reward.

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  • 7.  ​Do I earn points for purchases made through promotional links or special offers?

    • Yes, you can earned points on all  purchases made through our promotional links or special offers, 

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      8.  Can I earn points for every purchase, or only for specific items?

• Points can be earned on all purchases made at our online shop.

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  • 9.  ​How can I find out about special promotions or point-earning opportunities?

    • Stay updated by checking our website, subscribing to our newsletter, or following us on social media for announcements about special promotions.

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    • 10.  ​Is there a limit to how many points I can earn?

      • There is no limit to the number of points you can earn. The more you shop at participating businesses, the more points you can accumulate.

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    11.  Can I redeem points for partial payments or only for full rewards?

• It’s up to you. Points can be used for either partial or full amount.

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      12, Are there any restrictions on how points can be redeemed?

• No, there are no restrictions as long as you are an active member within 90 days. Saving money and getting free products is awesome—who doesn’t want that?

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    13.  How do I know if a business offers points?

• Participating businesses that offer points will be listed on our website or app. They will also display a "Shop Like a Millionaire" flyer on their counter or window. If you’re unsure, you can confirm with the business directly.

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Business Involvement

 

How can my business join the Star Reward network?

• Businesses interested in joining can apply through our website. First, sign up to become a member by clicking on the "Loyalty" tab and selecting "Become a Member." After registering, click "View My Points" on your account dashboard. Scroll to the bottom of the page, where you'll find the "Marketing Service Agreement" section. Click the tab and fill out the form. We’ll review your application and contact you with further steps.

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What are the benefits of participating in Star Reward as a business owner?

• Businesses can attract more customers, increase loyalty, and drive repeat purchases by offering rewards through our platform.

• Provides a great giveaway incentive for your business.

• Saves significantly on your marketing budget.

• No upfront marketing costs.

• If you want to boost visibility on our site, it costs as little as the price of a cup of coffee a day, or even less with longer-term options.

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Are there any costs for businesses to join Star Reward?

• No, there is no cost to become a member. There are no upfront costs for businesses to join. However, ongoing costs depend on how long you want customers to stay associated with your business through our network.

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How do businesses track the effectiveness of their rewards program?

• We provide businesses with reports on customer engagement and the receipts submitted for their rewards program.

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Can businesses customize their rewards?​

• Yes, businesses can tailor their rewards program to fit their needs, including setting specific reward amounts. Rewards can range from 10% to 20% or more of the total amount on the receipt. You can customize your rewards by contacting support or selecting options on the Marketing Service Agreement form during sign-up.

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  • Account and Support

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1. How do I update my account information?

   • You can update your account information by logging into your account and accessing the settings or profile section in the member area dashboard.

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2. What should I do if I forget my password?

   • Use the “Forgot Password” link on the login page to reset your password. Follow the instructions sent to your email to create a new one.

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How can I contact customer support?

• You can chat with our Smart AI, which can answer most of your questions, or contact our customer support team via email or the contact form on our website. We’re here to help!

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How do I close my Star Reward account?

• To close your account, contact our customer support team with your request, and we’ll handle the closure for you. We hope you won’t need to close your account, as saving money and getting free, amazing products is awesome!

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1. What if I encounter technical issues with the website or app?

   • Report technical issues to our support team through our website or app. Provide as much detail as possible for quicker resolution.

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1. Can I have multiple accounts with Star Reward?

   • Each individual should have only one account to track their points accurately. If you need assistance with your account, contact our support team.

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2. How can I reset my password if I forget it?

   • Use the “Forgot Password” link on the login page to receive instructions for resetting your password via email.

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3. Can I link my Star Reward account with other loyalty programs?

   • Currently, Star Reward operates as a standalone program. Linking with other programs is not supported, but you can manage multiple programs separately.

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4. How do I update my email address or contact information?

   • Update your email address or contact information by logging into your account and editing your profile settings in the members area and click profile.

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What should I do if I notice incorrect points in my account?

• Review your recently submitted receipts, including the date, receipt number, and points received, to ensure they match. If you still find discrepancies, contact our customer support team for resolution.

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Business Details

How can I get my business listed on the Star Reward website?

• Sign up as a member, then apply through our website by going to the member area dashboard. At the bottom, click on the "Marketing Service Agreement" form to have your business listed. We’ll review your application and provide the necessary steps to get started.

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Privacy and Security

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1. Is my personal information safe with Star Reward?

   • Yes, we prioritize your privacy and use industry-standard security measures to protect your personal information.

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2. How does Star Reward handle my data?

   • We use your data to manage your rewards and improve our services. For detailed information, please review our privacy policy.

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3. Can I opt-out of marketing communications from Star Reward?

   • Yes, you can opt-out of marketing communications by adjusting your preferences in your account settings or by contacting our support team.

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4. What should I do if I suspect fraudulent activity on my account?

   • Immediately contact our customer support team to report any suspicious activity. We’ll investigate and take appropriate action.

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5. How do I provide feedback or suggestions about Star Reward?

   • We welcome your feedback! You can submit your suggestions through our website’s contact form or by reaching out to our support team.

 

 

1. What makes Star Reward different from other loyalty programs?

   • Star Reward combines points for savings with a network of participating businesses offering unique rewards, making it easier to save money and enjoy free products on our site.

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2. Can I use Star Rewards points for services, not just products?

   • At the moment, points can be redeemed for products on our online shop only.

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3. Do I need to download an app to use Star Reward?

   • While an app can enhance your experience, you can also manage your account and track your points directly on our website.

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   4. Can I earn points on gift cards purchased at participating businesses?

• Yes, points are earned on all purchases made, as long as you submit the receipt.

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  5.  How often are new businesses added to the network?

• We continuously expand our network by adding new businesses regularly. Check our website frequently for the latest additions, or subscribe to our email list to receive updates on new products and businesses.

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1. 1 How do you handle data breaches or security issues?

   • We have protocols in place to address data breaches or security issues promptly. If such an incident occurs, we will notify affected users and take corrective actions.

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2. 2 Do you share my personal information with third parties?

   • We do not share your personal information with third parties except as necessary to provide our services or as required by law. Review our privacy policy for more details.